Terms of service
These terms govern assignments carried out by Rocky Mountain Quality Assurance LLC, a Colorado limited liability company, entity ID 20171502736, of 6839 S Elizabeth Cir, Centennial, CO 80122. Sending a brief means you accept them.
1. Scope of an assignment
We perform the sampling, measurement and observation described in the accepted brief. We do not certify a supplier, a process or a management system, and an audit is a point-in-time record rather than a guarantee of future conformity.
2. Your obligations
You provide the correct drawing revision, the AQL level, the window, and the name of someone at the supplier who can open the gate. You confirm the supplier has been told to expect us. Where the wrong revision is supplied, the finding stands against what you released.
3. Access
If the supplier refuses access, delays more than 45 minutes past the window, or cannot produce the lot, the assignment is chargeable in full. Partial access is charged pro rata and reported as such.
4. Rates and payment
Rates are those published on the site at the time of booking, plus mileage beyond 60 miles and any accepted rush surcharge. Invoices are net 15. Standing weekly slots are invoiced weekly in advance.
5. Cancellation
Free until the auditor is dispatched. After dispatch, half rate. Once the auditor is on site, full rate.
6. Reports
Reports are delivered to the named buyer and are theirs to use internally and with their own customers. We keep a copy in the quality file for 24 months. Raw measurement sheets stay available on request in that period.
7. Auditors
Auditors working under us are independent contractors, not employees. They carry their own instruments and are covered by their own vehicle insurance. Payment to auditors is by prepaid card once a report is accepted.
8. Liability
Our liability for an assignment is limited to the fee paid for it, except for wilful misconduct. We are not liable for consequential loss, lost production, or a customer's own recall costs.
9. Confidentiality
Drawings, part numbers and findings are treated as confidential. We name a client publicly only with permission. Auditors sign a per-client confidentiality line before dispatch.
10. Governing law
Colorado law governs, without its conflict rules. Exclusive venue is the district court in and for Arapahoe County, Colorado, and both parties submit to it.
11. Changes
Terms may change; the version live when you book is the one that applies to that booking.
Contact
thomas@rockymountainqa.com · (720) 000-0000